Is the return shipping free?

Return shipping is free on your first return for EVERY order within 90 days from the date of purchase.

1. When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.
2. If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 90-day window has not expired.

We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.

For the second and subsequent refunds from the same order, you can use the return label we provide and pay a $7.99 shipping fee, which will be deducted from your refund.

Where can I find the return label after applying?

You can find your return label in two different locations in "Your Orders"

1. Click on "All Orders"→"Print a return label and start return"→click on "Print return label"
2. You may also click "Returns"→"Print return label"→to download and print your return label.

Can I return any product I bought on Usokay?

Almost all items you bought on Usokay are eligible for return and refund if you are not satisfied with them, with just a few exceptions:

1. Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene sticker removed.
2. Grocery and food products are not eligible for return.
3. Some free gifts orders.

How long do I have before making a return?

If an item is eligible for return and refund, you may return it within the return window of 90 days after the day of purchase.

You are required to send back your return package within 14 days after you submit your return request in the return window. You may not return an item after the 90-day window, calculated from the date of purchase.

Refunds

I. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.

II. For refunds of missing items or items not delivered, choose the corresponding reason after clicking "Return/other help" to request a refund or talk to our customer service personnel for help. The tracking information from the carrier decides whether an item had been delivered or not.

III. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of Usokay's or the provider's fault. The insurance costs, if any, are also non-refundable.

IV. You can choose to accept Usokay credits instead of a refund to the original payment method.

1. Refunds to Usokay credits are faster than your original payment method.
2. Usokay credits have no expiration date.
3. The refunds to Usokay credits cannot be reversed once the refunds are processed.
4. Usokay credits cannot be redeemed for cash and can only be used for purchases on Usokay.

For more information about Usokay credits, please visit: About credit balance.

V. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

VI. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.

Important Notice

I. The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.

II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds for such items.

If you have any questions regarding returns or this policy:

1. For items shipped from Usokay: please contact our customer service.
2. For items shipped from providers: please reach out to the provider by navigating to "Return Details" and selecting "Contact the provider".